I ended part one with this statement:
“I like the five-step to behavior modification. This method is aimed at helping the employee to stay with the company and is not attempt only to get rid of ‘the bad ones’.”
However, the old expression is valid. First try to ‘change the employee and if you can’t do that then you need to ‘change the employee’.
It is best that the entire company is aware (in writing) of the five-step process for behavior modification and that this is an attempt in helping the employee to stay with the company.
Step One. Have an Informal meeting with the employee. Make sure that only the two of you are present at the water cooler or coffee pot or in the hallway. Let them know that this is the first of what could be five meetings regarding this issue
You identify the behavior that you want to change and explain why it is important. You get them to agree to change. Then you go back to your office and write down what happened and put it in their file.
Step Two. Use an informal setting as you did in step one. First remind them that this is the second time you are addressing this issue and there has not been much change in behavior. Then repeat Step One i.e. you identify the behavior that you want to change and explain why it is important. You get them to agree to change. Then you go back to your office and write down what happened and put it in their file.
Step Three. This is a formal meeting. Early in the morning you ask them to come to your office later that day. For example at 8:00 a.m. you may ask them to stop by at 4:00 p.m. At the meeting you will repeat exactly what you did in step two however, with this change, all of your comments are also in a letter which summarizes the first two meetings. You read the letter to them. Then ask them for comments and get them to agree to attempt to change their behavior. They sign their name to indicate they received a copy and that they understand what has been written. After they leave you write down what happened and put that in their file with the copy of the letter they have signed.
Step Four. Repeat Step Three with the addition of reminding them the next time you meet on this issue there will be an exit interview.
Step Five. Termination and exit interview