Our Processes

What do we do? | How do we do it? | What are the results? | Who we’ve helped? | Our processes.



It’s my belief that there are two types of Business consultants who help others.

1. Knowledge consultants have specific ways they recommend others to work and they can show ‘exactly’ what should be done and how.
2. Process consultants develop methods for others to follow. Learn the process and it will provide better results. The way you use the strategic plan will vary.

When I started all this twenty plus years ago I firmly believed that while both types of consultants were valid, the process based was more interesting because it allowed the company or individual to learn our process’s and then graduate from my help.  I was attracted to “teaching them to fish”

Our core processes include:


Reverse Flow Meetings provide an organization with a way to get employees involved:

  • Let employees be heard
  • Allow employees to make suggestions that will help management manage better
  • Identify and remove barriers to performance within the organization
  • Develop better solutions to solve problems for continuous improvement

The navigator facilitates the meetings acting as a conduit for communication between the management team and the employee input team.

The Reverse Flow format allows information to travel from the employees at the “bottom” of the organization to the management at the ‘top”.  This enhances the traditional top-down flow of information with valuable employee input.


(Manage Your Self In Time)

Business Navigators believes that it really is impossible to manage time.  You already have all the time available and you have just as much time as successful people.  Business Navigators has developed a process that teaches you how to Manage Your Self In Time.

The “Do, Doing, Done, Hang-up & Input” visual progress board and the “Deep Sea Diving” techniques will keep you organized and on course.  In the time we have Business Navigators can help you “Chart a Course” to increased productivity with reduced stress.


Business Navigators has developed the Issues/ Barriers/ Strategies System (IBS). IBS is a fundamental and practical tool that helps individuals or groups quickly identify major problem areas, develop possible solutions, prioritize for maximum effect and implement the best possible solution. It is a tool that can easily be taught to both managers and employees. With IBS, employees gain a skill that allows them to be better equipped for problem solving. Managers can also enlist the employees to help find the best target at which to aim.  This encourages an employee to solve a problem himself rather than stand around waiting for someone to give him the answer and gives the manager a resource many companies ignore… their employees


The Critical Action Matrix

This approach to business planning is focused on the fact that decisions in one area of your business will have some affect on another part of your business.

With this truth in mind Business Navigators has developed a matrix approach that forces us to consider each of the seven areas of business in the planning process.

We look at “Last” the period we just finished. Usually we look at the past 12 months.

We look at “Next” the period just ahead. Usually the next 12 months. Though often we focus on a five year period.

We look at “Variance”. What is the difference between where we are and where we will be and most importantly we look at the “The critical action plans” to be implemented which will get us to our goals. We look at the cost of growth to see if our plans are realistic.

Each of these elements are viewed through the lens of each of the seven areas:

  • Office
  • Accounting
  • Marketing
  • Sales
  • Production
  • Physical Plant
  • Management

The Critical Action Matrix reduces the possibility of missing an important consideration in planning which could stop success


Business Navigators believes that all Time Management systems have one major component in common. They all expect that you should prioritize the tasks you have at hand. Very few Time Management systems have a method to prioritize tasks and that is why we have developed the Priority Analysis System with the final result of a Priority Grid where you can visually see the priority relationships you have identified.

This system takes less than two and a half hours to complete.

Many companies have used the priority grid to create realistic, prioritized job descriptions.

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